Shipping policy

Shipping Policy

Crème du Soleil | Shipping & Delivery

At Crème du Soleil, we believe your self-care experience should begin the moment you place your order. We take care in preparing and packaging each order so your favorite skincare essentials arrive ready to become part of your beauty ritual.

Please review our shipping policy below for information about order processing, delivery, and tracking.

Order Processing

Orders are processed within 2–5 business days after purchase, excluding weekends and holidays. During product launches, promotional events, or periods of high order volume, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

Please ensure that your shipping address and contact information are accurate before completing your purchase. Crème du Soleil is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your delivery address, selected shipping method, and order details.

Estimated delivery times begin after your order has been processed and shipped. Delivery estimates are provided by the applicable shipping carrier and are not guaranteed.

Please note that weather conditions, carrier delays, holidays, and other circumstances outside our control may affect delivery times.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number, when available. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

If your tracking information has not updated or your package appears delayed, please contact us for assistance.

Shipping Destinations

Crème du Soleil currently ships to eligible addresses within the United States. Available shipping destinations and rates will be displayed at checkout.

International shipping availability, if offered, will be indicated at checkout.

Incorrect Addresses & Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us as soon as possible.

We cannot guarantee that an address change can be made once an order has entered processing or has shipped.

If a package is returned to us because of an incorrect address, failed delivery, or refusal of delivery, additional shipping charges may apply to resend the order.

Lost, Delayed, or Damaged Packages

If your order appears lost, is significantly delayed, or arrives damaged, please contact us at our customer service email with your order number and any relevant photographs or tracking information.

For damaged items, please contact us within 48 hours of delivery so we can review the issue and determine the appropriate next steps.

If tracking shows that a package was delivered but you have not received it, please check around your delivery location and with household members or your building's management, if applicable. You may also contact the shipping carrier to request further assistance.

We will make reasonable efforts to help resolve shipping concerns. Resolution options will depend on the circumstances and applicable consumer protection laws.

Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.